Returns & Exchanges
We want you to love your ILIA products, but if you are not completely satisfied, we offer free returns and exchanges on all U.S. orders within 60 days of purchase. Items must be in their original packaging and in gently used condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Select Your Items
Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.
Print Your Label
Download and print the prepaid USPS shipping label provided by the portal and securely package your items.
Ship and Refund
Drop your package at any USPS location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing